SHIPPING & RETURNS
FREE SHIPPING for North American orders $150+ and a $15 flat rate for orders under.
SHIPPING
At Homecoming, we strive to process your order as quickly and carefully as possible within 7-10 days. Once processed we will email you a notification that your items have shipped and provide you with the tracking information when available.
We use recycled materials whenever possible when packing and shipping orders. Please note that while your items may not always come in the prettiest package it is packed with the utmost care.
Canadian orders
All Canadian orders placed with Homecoming are processed, packed, and shipped within Canada from Vancouver, BC. All packages are shipped using Canada Post. No duties will be incurred. Residents of British Columbia will be subject to GST & PST. Canadian residents outside of British Columbia will be subject to applicable taxes. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.
International orders
At this time we do not offer shipping outside the USA and Canada. All orders to the USA will ship via USPS.
RETURNS
Homecoming does not accept returns. Please contact us if you are not satisfied with your order or if merchandise is damaged in transit within 48 hours of receiving your order.
CURRENCY
All orders are processed in Canadian Dollars. The currency converter provided serves as an exchange estimate only. A currency exchange will occur via your chosen method of payment once the transaction is complete.
RECYCLING PROGRAM
When only a quarter to half-inch of wax remains it’s time to recycle or repurpose your jar. You can turn your jar into a vase, catchall, tea light holder, or planter, or simply clean and recycle it at home or return to our studio.
CLEANING YOUR GLASS JAR
1. Use a spoon to remove the remaining wax and wick and a cloth to wipe out any excess wax if needed.
2. Wash and scrub the jar with warm soapy water. You can also use rubbing alcohol or witch hazel to remove any greasy residue left from the wax or label.
3. You can also pour boiling water in your jar to help remove excess wax. Be careful when pouring.
LOCAL GLASS RETURN
Return your used clean jars and lids to us at our studio and receive a 10% off discount code that can be used towards your next purchase. Fill out the form below to schedule an appointment.
*Please note that we only accept Homecoming jars as part of our return program. Jars from other companies and products will not be accepted. Jars must be adequately cleaned to be accepted as part of our recycling program. This includes removing the scent and safety labels.